Process Associate - Customer Service - Non Voice Vacancy In Genpact

Hiring Organization / Company: Genpact
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

Process Associate - Customer Service - Non Voice-HIG006823

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of Process Associate, Customer Service- Non-Voice

We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

    In this role, you will use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the process
    Review the reported content within agreed turnaround times and standards of quality
    Recognize trends and patterns and escalate issues outside the company policy to the global team
    Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
    Respond to customer inquiries and problem escalations
    Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
    Maintain a thorough understanding of client process and policies
    Reproduce customer issues and escalate product bugs
    Provide excellent customer service to our customers

Qualifications we seek in you

Minimum qualifications
    Graduate/Degree in media or communication (not journalism)
    Strong written & spoken English & Hindi

Preferred qualifications

    Effective probing skills and analyzing / understanding skills
    Problem solving skills with customer centric approach
    Must be able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job
Process Associate

Primary LocationIndia-Hyderabad

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 10, 2021, 6:10:13 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time




Job Location Information:
City: Hyderabad
State: Ts
Country: In
Location: Hyderabad, Telangana

Date Posted: 2021-06-10
Job Listing No# : 160530


Share this job on:

Top 10 Tips When Finding a Job

If that you’re not kidding approximately on the lookout for Jobs, you’re going to agree that it is one of the toughest jobs in this day and age. Generally, you will haven’t any clue where or what to look for in the job market. The great factor is that you’re not on your own. There are a number of folks available in the market who are jobless such as you. Finding a job even in a business center may also be simple if you know where to start. Before you begin your job searching procedure, listed below are pointers that will help you in finding your dream job.

1. Job Facilities

Job firms are an unbelievable and often overpassed hots pot for finding Jobs. Job firms commonly provide essential coaching, belongings, and techniques for job seekers. These corporations will also be particularly useful for young job seekers or those with little running experience. A easy Web scan for job firms for your areamust discover the place and how to get to them.

2. Temporal companies

Many firms make a selection to have their positions dispatched by temporal agencies. The top purpose for that is to save money on consultant benefits like healthcare. Temporally businesses likewise give corporations the way of screening applicants. Employment products and services can recurrently be a quicker and no more daunting job than finding direct employment. An employment company would possibly likewise become into a long lasting job for the individuals who perform neatly all the way through their running.

3. Free job look products and services

This can be a waste of money whilst money is now tight in the first place. In fact, the money you pay for job searching websites is imposed deductible if you’re on a job. It is smarter to use the money to pay for bills.

4. Look at the nearby school

When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.

5. Newspapers

Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.

6. Foot hunts

If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.

7. Online Forums

Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.

8. Look at corporate websites

Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.

9. Ask friends

Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.

10. Make application regularly

Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.

Conclusion

When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.